wishh! was awarded Best Improvement Award in MTR Malls Quality Service Scheme for 2016.

To review and analyze performance and capabilities, MTR Corporation uses an organization-wide, systematic approach - Quality Service Scheme. Committees use Key Performance Indicators, information and reports to review organizational performance on ongoing basis. These committees frequently identify issues which require further analysis and investigation for improvments.

To accredit our outstanding performance in providing improving quality customer service , wishh! was awarded as “Best Improvement Award 2016” . This was a way of recognition and encouragement to our frontline operation team for further improvement in quality service.